Shipping & returns
*Only Curbside Pickup available at this time. Delivery will be available at a later date.
Shipping (not available at this time)
Once the order is completed and paid on our online store, the parcel will be shipped and delivered within 2 to 5 working days. We deliver everywhere in Canada.
Order Tracking: Once your order has been processed, you will receive a confirmation email including a link to Canada Post.
Certain oversized or fragile items may require a quote. Once the order has been placed, we will contact you to confirm the cost of the delivery and to complete payment.
Availability of articles
We do our best to keep our online inventory up to date, but sometimes an article which you ordered can be out of stock. We shall contact you as soon as possible if there is anything that prevents us from delivering your order.
In store pick-up (please see our hours on Contact page)
You also have the option of receiving your item at our shop. This service is offered free of charge. The usual delivery times for your order to be ready for pick up are 1 to 2 hours after you placed your order. Please wait for a confirmation that your order is ready.
Returns and exchanges
Whether you have purchased online or in store, purchases can be returned at the shop or by postal service while respecting the following conditions:
In store purchases
We offer a refund within 7 days, an exchange or a credit note within 14 days of in store purchase. Proof of purchase and original packaging are required. Refunds are provided in consideration of original method of payment. Sales items, earrings and plants are a final sale.
We offer a refund or exchange of items within 21 days following the receipt of your order. Proof of purchase and original packaging are required. Refunds are provided in accordance with original method of payment. Sales items, earrings and plants are a final sale. Purchases can be returned in person at our shop. Upon receipt of returned products, refunds will be issued to the credit card charged by blanc&turquoise. Please note that shipping costs are not refundable. For any return, please follow these steps:
The returns must be sent prepaid. Please include a note explaining the reason of your return. We are not responsible for packages lost or sent to the wrong address.
Here is the address for returns: blanc&turquoise, 4-3712 Innes Rd., Orléans, Ontario K1W 0C8.
blanc&turquoise will refund the customers with the same method of payment used during the original purchase. The return will be processed once the merchandise has been received. You will receive email confirmation once the refund or exchange has been processed. We shall refund the purchase if an exchange is not possible.
We reserve the right to refuse a return or an exchange if the merchandise does not conform with our politics of return.
In the case of a delivery or shipment, the original delivery fees are not refundable.
Original condition required
Returned products must be in the same condition as when they were originally delivered or purchased in store, as well as in their original packaging. If you are uncertain about the condition of the item you would like to return, please contact us as soon as possible.
Proof of purchase
Valid proofs of purchase include invoices or point of sale receipts as well as duplicates of said receipts. A gift receipt is a proof of purchase with which you may obtain an exchange or a store credit but not a refund. Please do not hesitate to contact us with any concerns or in regards to any special circumstances.
blanc&turquoise will incur delivery fees in cases where the products you have ordered are delivered damaged, defective or with error. In all other cases, you are responsible for any fees related to the shipping, handling and packaging necessary to return an item.
Return of items purchased with a gift card
Upon the return of an item purchased using a gift card, a store credit will be issued. This store credit can be applied to your next purchase in store.
Conditions of store credits and gift cards
Store credits and gift cards are valid at our store. Store credits and gift cards cannot be exchanged for cash.
Order changes and cancellations
You may cancel your order at any time before it has been processed by contacting us. However, once the order has been shipped, it is no longer possible to cancel the order. Please refer to the «Returns» section on this page for details on how to proceed for a return.
Holiday return policy
Items purchased between November 1st and December 24th can be refunded or exchanged up until January 14th. Products must comply with all conditions provided above for return. As of December 27th, the usual return policy is in effect. Items purchased on sale, earrings and plants are final sale.